Returns and exchanges

Returns

You can return products within 14 days. Please note that all products returned have to be in the same condition as when purchased, including labels and box etc. When returning goods, shipping is at your own expense.

Here´s the process:

1. Use our contact form and provide your order number. Write what product you would like to return.

2. Return the goods to this address: 

Velour by Nostalgi
Box 2379
403 16 Göteborg
Sweden

When returning the goods, don´t forget to include the printed reciept you recieved. 

3. Email us the tracking number for your return. 

4. When we´ve received your return we´ll refund you.

Exchanges

You can exchange products within 14 days. Please note that all products exchanged have to be in new condition, including labels and box etc. No exchange on sale products. When exchanging goods, shipping is at your own expense, both ways.

Here´s the process:

1. Email us at webshop@velour.se with the topic "Exchange + your order number". Write what product you would like to change, and what other product you would like instead, and we´ll put it on hold for you. Make sure the product is available in our web shop.

2. We will answer your email and let you know how much and how to pay for the shipping back to you.

3. Return the goods to this address:

Velour by Nostalgi
Box 2379
403 16 Göteborg
Sweden

When returning the goods, don´t forget the printed receipt you received. Please write on the receipt what product you´d like instead, to speed things up.

4. Email us the tracking number for your return.

5. When we´ve received your return and shipping has been payed we´ll send the exchanged product to you.

Reclaims

Email us at webshop@velour.se with the topic "Reclaim + your order number". Explain what the problem is and attach pictures if it´s possible. Please note that we need to approve your reclaim before you make a return.