Terms and Conditions

Introduction

Welcome to Velour. The following Terms and Conditions guide the use of and commerce on our web store. This is what You can expect from us and what we expect from You. These terms and conditions can be adjusted from time to time.

§1 General

You can shop our product through our web store. If you have any questions please contact our customer service for help.

All merchandise remains our property until payment is fulfilled.

Any attempts of frauds will be reported to the Police. Velour reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.

Minimum order amount is 10 EUR excluded transport cost. Maximum order amount is 1000 EUR.

No other payment options in addition to these displayed at checkout is accepted.

Velour holds the right to have minor deviations related how material, colour, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes.

You have to be of majority age to shop or have a guardian confirming your order. Leave name and phone number to this person at checkout.

§2 Delivery

All shipments are sent by Posten Sverige AB. The order will be sent to the address given in your personal profile or provided in checkout process. Estimated delivery time is 5-10 business days, if anything else is not announced in our web store. We have everything you can buy on the web store in stock.

We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

Our shipping costs:

Sweden: 65 SEK (Postförskott + 39)
Denmark and Finland: 150 SEK
Rest of EU: 200 SEK 
Norway: 250 SEK 
Japan: 300 SEK 
Other countries: 250 SEK 

 SEK = Swedish Krona

§3 Payment

You have the following options:

  • Cash on delivery (Postförskott - Sweden only)
  • Credit card (Mastercard/Visa) 

Cash on delivery is only an option within Sweden. When ordering You will receive a confirmation by mail. When the order is delivered You pay when You pick it up at your local pick-up point. Posten AB will charge an additional fee of 39 SEK for this service.

When using credit card You pay immediately at checkout. When ordering You will receive a confirmation by mail. When the package arrives You pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured with a specific technology through Posten Sverige AB. Velour reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. Velour can also demand You to confirm the order separately by mail sent to the invoice address before your order is delivered. 

§4 Return Policy 

Swedish law is applied, according to the right of reclamation and returns see Konsumentverkets homepage for more information. You have the right to return a product and get a full refund or exchange the product, within 14 days from receiving the goods. If You change your mind about a product You have to contact our Customer Service within this time. Velour is unable to take back products that have been processed or used, sound and image recordings like CD:s and DVD:s if the seal is broken and underwear. There are no refunds for Sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product You pay for the shipping cost. If the product is defect, damaged or if the return is due to a mistake made by Velour, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our Customer Service before returning the product, then return the product together with your receipt to this address: 

Velour by Nostalgi
Box 2379
403 16 Göteborg
Sweden

§5 Security 

All information concerning your credit card is encrypted and secured with a specific SSL-technology. Most web browsers use symbols or the guide https:// to show that the page You are visiting is secured. Velour cooperate with Samport:s payment exchange (PSP) and Swedbanks Babs AB for redemption of credit card payments. According to Swedish law (PUL) Velour has to have your approval before handling your personal information. Receiving your personal information helps us to give You good custumer service and updates for your interest. Velour will not leave or sell your personal information to third-parties without your consent. Members of Velour have access to their account by logging on and clicking on the My Profile page. The personal information contained in your profile may be updated or removed at any time. 

§6 Force Majeure 

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Velour will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Velour will try to inform You about this.